First-party numbers pulled from the Google Ads API for the 7 contractor LSA accounts DG Agency manages. Charged leads, cost, answer rate, booked jobs and the hours the phone actually rings. Aug 20 2025 to Oct 16 2026.
These numbers come from the Google LSA accounts we run for contractors. See how we manage Local Services Ads.
Across 1,705 Google Local Services Ads leads from 7 contractor accounts (Aug 20 2025 to Oct 16 2026), 72.6% were charged and 84.6% came in as phone calls. A charged lead cost $96.20 on average from Oct 2025 to Sep 2026. Answered calls were marked booked 30.5% of the time, against 7.7% for calls nobody picked up.
Source for every number: Google Ads API data from the 7 Local Services Ads accounts DG Agency manages, pulled October 21 2026. Trades: roofing, plumbing (2 accounts), electrical, flooring, solar and HVAC. See the methodology for definitions.
Lead volume grew as accounts came on. From August 2025 to January 2026 one to three accounts had leads in a given month. By September 2026 six accounts had leads in the month, and that month alone brought 353 leads.
| Month | Leads | Charged | Marked booked | Accounts with leads |
|---|---|---|---|---|
| Aug 2025 (from Aug 20) | 17 | 11 | 0 | 1 |
| Sep 2025 | 50 | 35 | 0 | 1 |
| Oct 2025 | 40 | 23 | 3 | 1 |
| Nov 2025 | 77 | 46 | 2 | 2 |
| Dec 2025 | 52 | 35 | 2 | 3 |
| Jan 2026 | 89 | 53 | 4 | 2 |
| Feb 2026 | 84 | 64 | 16 | 2 |
| Mar 2026 | 109 | 82 | 12 | 3 |
| Apr 2026 | 107 | 68 | 6 | 3 |
| May 2026 | 88 | 70 | 15 | 3 |
| Jun 2026 | 98 | 68 | 27 | 2 |
| Jul 2026 | 117 | 85 | 25 | 4 |
| Aug 2026 | 225 | 173 | 68 | 5 |
| Sep 2026 | 353 | 273 | 155 | 6 |
| Oct 2026 (to Oct 16) | 199 | 152 | 77 | 6 |
Charged comes from the API flag on each lead. Marked booked depends on the contractor marking the lead in the LSA inbox, so the early months undercount bookings.
Google does not charge for every lead. In this data 1,238 of 1,705 leads were charged (72.6%). Charged leads were also the ones that turned into work. 30.8% of charged leads were marked booked, against 6.6% of leads Google did not charge for.
| Group | Leads | Charged | Charged % | Booked % of charged | Booked % of not charged |
|---|---|---|---|---|---|
| All trades (7 accounts) | 1,705 | 1,238 | 72.6% | 30.8% | 6.6% |
| Plumbing (2 accounts) | 333 | 247 | 74.2% | 18.6% | 4.7% |
Here is where every lead sat in the LSA inbox when we pulled the data. Leads still marked new were never opened or updated by the contractor.
| LSA inbox status | Leads | Share |
|---|---|---|
| Booked | 412 | 24.2% |
| Active (in progress) | 976 | 57.2% |
| New (never updated) | 208 | 12.2% |
| Declined or wiped out | 109 | 6.4% |
The 24.2% booked rate for the full window is a floor, not a ceiling. Most accounts were not marking jobs booked before February 2026. In Q3 2026, with all 7 accounts on board, 35.7% of leads were marked booked (248 of 695). The phone and message split for the full window was 1,443 calls (84.6%) and 262 messages (15.4%).
We pull your lead history from the Google Ads API, mark what booked, and rate every lead weekly so Google credits the junk back to you.
Book a Free Strategy CallCost comes from Google's monthly LSA account report for full months, October 2025 through September 2026. Only plumbing has enough accounts (2) to break out on its own. Every other trade is inside the all-trades row.
| Group | Spend | Charged leads | Cost per charged lead | Cost per lead (all) | Cost per booked lead |
|---|---|---|---|---|---|
| All trades (7 accounts) | $100,043.13 | 1,040 | $96.20 | $69.52 | $298.64 |
| Plumbing (2 accounts) | $19,785.94 | 225 | $87.94 | $65.09 | $471.09 |
Cost per booked lead looks high over the full year because bookings were not being marked early on. The quarterly view shows what happened once they were.
| Quarter | Accounts with leads | Leads | Booked % | Spend | Cost per charged lead | Cost per booked lead |
|---|---|---|---|---|---|---|
| Q4 2025 | 3 | 169 | 4.1% | $9,292.87 | $89.35 | $1,327.55 |
| Q1 2026 | 3 | 282 | 11.3% | $17,784.92 | $89.37 | $555.78 |
| Q2 2026 | 3 | 293 | 16.4% | $19,341.13 | $93.89 | $402.94 |
| Q3 2026 | 7 | 695 | 35.7% | $53,624.21 | $100.99 | $216.23 |
Cost per charged lead = report spend / report charged leads. Cost per booked lead = report spend / API leads marked booked in the same months. For per-trade price ranges, see our LSA cost guide.
From November 2025 to October 16 2026, 75.0% of LSA phone leads were answered for 30 seconds or more (1,013 of 1,351). The plumbing accounts answered 78.3%. What happened next depended on that pickup.
| Lead | Leads | Marked booked | Booked % |
|---|---|---|---|
| Phone, answered 30s or more | 1,013 | 309 | 30.5% |
| Phone, not answered | 338 | 26 | 7.7% |
| Message | 247 | 74 | 30.0% |
Google's own connected call rate tells the same story from the account report. It went from 56.9% in Q4 2025 (116 of 204 calls) to 68.0% in Q1 2026, 68.4% in Q2 2026 and 78.4% in Q3 2026 (556 of 709 calls).
| Call length | Calls | Share |
|---|---|---|
| Under 30 seconds | 193 | 16.3% |
| 30 to 59 seconds | 202 | 17.0% |
| 1 to 2 minutes | 181 | 15.3% |
| 2 to 5 minutes | 378 | 31.9% |
| 5 minutes or more | 231 | 19.5% |
1,185 phone leads with a recorded call, Nov 2025 to Oct 16 2026. Median call length 127 seconds. More on answer rate and lead credits in our LSA credits, disputes and answer rate study, and on how we close the gap in speed to lead for contractors.
1,598 leads from November 2025 to October 16 2026, by the account's local time (Pacific). Most of the phone ringing happens during office hours, and the weekend is where calls go unanswered.
| When | Leads | Share of leads | Answer rate | Booked % |
|---|---|---|---|---|
| Weekday, 8am to 5pm | 1,322 | 82.7% | 78.6% | 27.2% |
| Weekday, before 8am or after 5pm | 109 | 6.8% | 65.3% | 19.3% |
| Weekend | 167 | 10.5% | 46.3% | 17.4% |
| Day | Leads | Share of leads | Answer rate | Booked % |
|---|---|---|---|---|
| Monday | 382 | 23.9% | 77.2% | 28.3% |
| Tuesday | 290 | 18.1% | 78.9% | 27.9% |
| Wednesday | 286 | 17.9% | 79.1% | 28.3% |
| Thursday | 240 | 15.0% | 77.3% | 22.9% |
| Friday | 233 | 14.6% | 76.4% | 23.6% |
| Saturday | 115 | 7.2% | 47.8% | 17.4% |
| Sunday | 52 | 3.3% | 41.4% | 17.3% |
| Hour | Leads | Share of leads | Answer rate |
|---|---|---|---|
| 12am | 1 | 0.1% | no calls |
| 1am | 0 | 0.0% | no calls |
| 2am | 0 | 0.0% | no calls |
| 3am | 2 | 0.1% | no calls |
| 4am | 1 | 0.1% | no calls |
| 5am | 3 | 0.2% | no calls |
| 6am | 10 | 0.6% | 33.3% |
| 7am | 45 | 2.8% | 85.3% |
| 8am | 120 | 7.5% | 75.8% |
| 9am | 163 | 10.2% | 82.7% |
| 10am | 209 | 13.1% | 71.3% |
| 11am | 189 | 11.8% | 80.0% |
| 12pm | 187 | 11.7% | 78.1% |
| 1pm | 171 | 10.7% | 78.5% |
| 2pm | 158 | 9.9% | 80.0% |
| 3pm | 159 | 9.9% | 69.5% |
| 4pm | 99 | 6.2% | 61.5% |
| 5pm | 38 | 2.4% | 48.4% |
| 6pm | 14 | 0.9% | 40.0% |
| 7pm | 11 | 0.7% | 66.7% |
| 8pm | 4 | 0.3% | 66.7% |
| 9pm | 4 | 0.3% | no calls |
| 10pm | 8 | 0.5% | 100.0% |
| 11pm | 2 | 0.1% | 0.0% |
Answer rate = phone leads answered for 30 seconds or more, divided by phone leads in that slot. "No calls" means every lead in that hour was a message. Late evening hours have only a handful of calls, so read those rates with care.
Google credited 34 leads across all 7 accounts between August 20 2025 and October 16 2026. That is 2.7% of the 1,238 charged leads, and 2 more credits were still pending when we pulled the data. In the 2 plumbing accounts, 4 leads were credited, 1.6% of 247 charged leads.
| Group | Charged leads | Credited | Credited % of charged | Pending |
|---|---|---|---|---|
| All trades (7 accounts) | 1,238 | 34 | 2.7% | 2 |
| Plumbing (2 accounts) | 247 | 4 | 1.6% | 1 |
This counts Google's credit decisions only. Our sync does not store each lead rating we submit, so we cannot show how many leads we flagged.
You are welcome to use any number on this page. Please credit DG Agency and link to this page.
DG Agency (2026). Google Local Services Ads Statistics 2026: 1,705 Real Contractor Leads. https://dgagency.co/resources/lsa-statistics-2026
Short version: "Source: DG Agency, Google LSA Statistics 2026" linked to dgagency.co/resources/lsa-statistics-2026. Need a cut of the data we did not publish? Reach out and we will tell you if we have it.
We will pull your Local Services Ads lead history, your answer rate and your cost per booked job, then show you what to fix first.
Book a Free LSA ReviewAcross 7 contractor accounts DG Agency manages, a charged LSA lead cost $96.20 on average from October 2025 to September 2026. That is $100,043.13 of spend over 1,040 charged leads. The 2 plumbing accounts paid $87.94 per charged lead. Your price depends on your trade, your market and how many other contractors want the same calls.
In our data, 72.6% of LSA leads were charged. That is 1,238 of 1,705 leads from August 20 2025 to October 16 2026. The other 467 came through without a charge. Google also credited back 34 charged leads, which is 2.7% of the charged total.
Yes, by a wide margin. LSA calls that someone answered for 30 seconds or more were marked booked 30.5% of the time. Calls nobody picked up were marked booked 7.7% of the time. That covers 1,351 phone leads from November 2025 to October 16 2026 across 7 contractor accounts.
Mostly during the work week. 82.7% of LSA leads arrived on weekdays between 8am and 5pm Pacific, with Monday the busiest day at 23.9% and 10am the busiest hour at 13.1%. Weekends brought 10.5% of leads, and only 46.3% of weekend calls got answered.
Not often. Google credited 34 leads across our 7 accounts between August 20 2025 and October 16 2026, which is 2.7% of the 1,238 charged leads. Two more were still pending when we pulled the data. That rate only counts leads Google agreed to credit, not every lead that looked like junk.

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